Privacy Policy
Quel's Shop respects your privacy and is committed to protecting the personal information you provide when shopping with us, contacting us or interacting with our website and social media pages.
Information We Collect
We may collect information such as:
- Your name
- Telephone number
- Delivery address
- Order and purchase details
- Payment confirmation details
- Messages, enquiries and customer-service communications
- Information provided when participating in promotions or giveaways
Quel's Shop does not store customers' bank card details. Payments may be processed through third-party payment providers, mobile money services or financial institutions that have their own privacy and security policies.
How We Use Your Information
We may use your personal information to:
- Process and deliver your orders
- Confirm payments
- Communicate order and delivery updates
- Respond to enquiries, returns and refund requests
- Provide customer support
- Improve our products and customer experience
- Send promotional messages where you have agreed to receive them
- Prevent fraudulent transactions
- Meet legal, accounting or regulatory requirements
Sharing Your Information
We may share necessary information with delivery companies, payment providers and other service providers involved in completing your order.
We do not sell, rent or trade customers' personal information to third parties.
Information will only be disclosed where necessary to provide our services, comply with the law, protect our rights or prevent fraud.
Data Security
Quel's Shop takes reasonable measures to protect customer information from unauthorised access, loss, misuse or disclosure.
However, no online platform, messaging service or electronic storage system can guarantee complete security.
Marketing Communications
Customers may receive promotional messages from Quel's Shop after giving their consent. You may unsubscribe at any time by replying "STOP," using the available unsubscribe option or contacting us directly.
Your Rights
You may contact Quel's Shop to:
- Request access to the personal information we hold about you
- Correct inaccurate information
- Request the deletion of information that is no longer required
- Withdraw consent for marketing communications
Certain information may be retained where required for legal, tax, accounting or fraud-prevention purposes.
Policy Updates
Quel's Shop may update this Privacy Policy occasionally. Any changes will be published on our website or communicated through our official platforms.
Contact Us
For questions concerning this Privacy Policy or how your information is handled, contact Quel's Shop through:
